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        • Welcome to SFELAPCO Website

          San Fernando Office Tel. +63 (45) 961-2727 . Floridablanca Office Tel. +63 (45) 970-1315.

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          • Company Announcements

            • Interruption Schedule for 2024-12-07

              Power Interruption Advisory   December 07, 2024 (Saturday) 05:00am – 06:00am   Scope of Work: Transfer loads of Feeder 15 to Feeder 63   Affected Feeder: Feeder 15

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            • Interruption Schedule for 2024-12-03

              Power Interruption Advisory   December 03, 2024 (Tuesday) 01:00pm – 04:30pm   Scope of Work: Install Transfromer   Affected Transformers: 684   Please consi

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      • Data Privacy

        At SFELAPCO, INC., we value your privacy and ensure that we only use your personal information for the following purposes: processing of application and provision of electric service. We strictly adhere with the Data Privacy Act of 2012 and ensure that appropriate measures to protect your data are in place and reflected in every process. Such measures are implemented through our information security management and data privacy policies.

        1. Collection and use of Personal Data
        We collect and process personal data from our office/website through:
          a. Application forms for electric service
          b. Reports for line troubles and incidents
          c. Employees
         
        2. Use, Disclosure, Storage and Retention
        We and our business partners may contact you on a legitimate interest basis about similar products and/or services, once you have negotiated us. We may contact you during attendance to line trouble and/or attendance to consumer requests and other things that affect your electric service.
        Except as required by law, we will not use or disclose your personal data for any purpose for which you have not given us your consent or later withdraw your consent. Records of your personal data are stored and retained in our database for a period of additional 1 year from formal termination of your electric service in accordance to the retention, storage and protection policies established by our Company. Physical security measures are implemented to safeguards hard copies and hardware containing your personal data, and only authorized personnel shall have access to your information. Appropriate disposal or destruction procedures shall then be performed.
         
        3. Know your rights
        As subject of the data we collect and process, it is important to us that you are aware of your rights provided under the Data Privacy Act of 2012 and provide a convenient way for you to exercise these rights:
          Be informed. You have the right to be notified and furnished with information before your personal data enters our processing system.
          Object. You have the right to object to our processing of your personal data and/or withdraw your consent in case of changes in the information previously provided. Your personal data shall no longer be processed with the exceptions enumerated under the law.
          Access. You have the right to access or demand access to view of practically everything that will happen to your personal data, which includes but are not limited to the description of the personal data, purpose, collection process, use, distribution, disclosure, storage, disposal, and destruction.
          Rectify. You have the right to dispute, under reasonable circumstances, the inaccuracies or errors in your personal data and have it corrected immediately and accordingly.
          Erase or block. You have the right to suspend or withdraw, order the blocking, removal or destruction of your personal data from our filing system upon discovery and substantial proof of the conditions enumerated under the law.
          Be indemnified. You have the right to receive compensation for any damages you have sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data.
          Data Portability. You have the right to obtain a copy of electronically processed personal data in an electronic or structured format commonly used. This right highlights the concept of you, being the subject to which these data pertain to, have control over your personal data.
         
        4. How to exercise your rights
        One of our main objectives is to provide you with a convenient way to access your personal data and exercise your rights under the law. You may send an email to our Data Protection Officer at dpo@sfelapco.com if you wish to exercise any of your rights provided above. Note however, that changes and deletion of your personal data from our records shall only be done if within justifiable means and cause. To protect information from malicious or accidental destruction, residual copies from active servers and records found in backup system may not be immediately deleted.
         
        5. Updates and Revisions
        One of our main objectives is to provide you with a convenient way to access your personal data and exercise your rights under the law. You may send an email to our Data Protection Officer at dpo@sfelapco.com if you wish to exercise any of your rights provided above. Note however, that changes and deletion of your personal data from our records shall only be done if within justifiable means and cause. To protect information from malicious or accidental destruction, residual copies from active servers and records found in backup system may not be immediately deleted.
        Any updates or revisions to our policies relating to privacy and security of your personal data shall be published on this notice and any major changes or improvements on our policy shall be separately communicated and highlighted but, shall still be included on this notice.
         
        6. Contact Information
        For any inquiry, objection, complaints, revocation of consent, changes in your personal data, or other concerns related to privacy protection and security, please email our Data Protection Officer at dpo@sfelapco.com.
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